Wicanders Essence Identity Timide

Easy Returns

Returning merchandise to Eco Building Products is designed
to be straightforward and hassle-free. If you need to return an item, simply
ensure that your return is initiated within 30 days of receiving your products.
To be eligible for a refund, the merchandise must be received by our warehouse
in resalable condition, so please take care to package your items securely
before shipping them back.

To get started, complete our easy-to-use Return Form. This
step is essential, as it allows us to provide you with a specific return
instructions, including the correct warehouse address and a Return Merchandise
Authorization (RMA) number for your package. This helps ensure your return is
processed quickly and accurately.

Please note that you are responsible for arranging and
paying for the return shipping. In some cases, returns may be subject to a 25%
restocking fee. Once your returned items arrive at the warehouse and are
confirmed to be in resalable condition, we will process your refund promptly.
Our goal is to make the return process as smooth as possible, so if you have
any questions or need assistance at any step, our customer service team is
always here to help.

Technical Support

At Eco Building Products, we understand that you may have technical questions to make a well-informed purchasing decision, or questions may arise at any project stage. Our Technical Support Team is committed to providing accurate, reliable support. We can often refer you to the product's safety data sheet (SDS) or detailed installation instructions, which frequently address the most common technical concerns and provide step-by-step guidance.

Our in-house product line specialist is knowledgeable and often qualified to answer a wide range of technical questions about our products. Whether you need advice on application methods, compatibility, or performance characteristics, our specialist can provide clear, practical information tailored to your needs.

However, we recognize that some situations require even more specialized expertise. When your questions or concerns exceed our team's scope, we don't leave you without answers. Instead, we work closely with the product manufacturer, leveraging their resources and expertise to provide the most accurate and up-to-date information. At Eco Building Products, we aim to ensure you have the technical support you need, no matter how complex the issue, so that you can proceed confidently on every project.

Customer Service

At Eco Building Products, our customer support team is dedicated to ensuring your experience is smooth, reliable, and satisfying from start to finish. We work hard to ensure every order is shipped promptly and arrives at your doorstep unscathed and in excellent condition. However, we understand that sometimes things don't go as planned. If your products arrive damaged, are lost in transit, you receive the wrong item, or encounter any other issue, our friendly customer service team is always ready and happy to help resolve the problem quickly and efficiently

Fast and Efficient Shipping

Eco Building Products is committed to providing fast and efficient shipping from many strategically located warehouses across the mainland United States. Unlike our office in Frankfort, Michigan, a small Northwest Lower Peninsula town far from any major interstate freeways, many of these warehouses in our network are located on or near major freeways and ship frequently, quickly, and reliably. Not all warehouses carry the same inventory.